Refund policy

If the audit does not find at least three times what you paid us, in disputable line items, we refund the subscription in full. You keep the report and the dispute letter.

The threshold is arithmetic, not opinion: it is the total of the findings in your report over the period we audited, compared with what you were charged for the same period. You do not have to prove that your provider paid the credit. Finding it is our job; collecting it is between you and them.

Within 60 days of your first payment you can ask for a refund for any reason at all, including no reason. We do not ask you to justify it and we do not run a retention script at you.

Email support@wareaudit.com from the address on the account, or call +998 90 167 66 72. Include the invoice number from your receipt if you have it. There is no form to fill in.

We reply within one business day. Once approved, Paddle.com Market Ltd returns the money to the original payment method, normally within five to ten business days depending on your bank.

Cancelling stops the next renewal. If a renewal charge catches you by surprise, tell us within 60 days and we will refund it: an unwanted renewal is not a sale we want to keep.

On annual plans that you cancel mid term, we refund the unused whole months beyond the 60 day window, calculated from the end of the month in which you cancel.

A single paid audit carries the same guarantee: if the report does not find at least three times its price in disputable line items, we refund it in full and you keep the report.

We do not refund an account suspended for breaking the terms of service, or repeated purchases made to run the same period through the guarantee more than once.