Terms of service

WareAudit is operated by Tigran Avakov, a self-employed individual, Mirzo-Ulugbek 45A, 100007 Tashkent, Uzbekistan. In these terms, "we" and "us" mean Tigran Avakov trading as WareAudit, and "you" means the business using the service.

Reach us at support@wareaudit.com or +998 90 167 66 72.

We read your third party logistics invoices, compare every line against your rate card and against your own billing history, and return the lines that do not hold up, in dollars, with the arithmetic shown. We also draft a dispute letter you can send to your provider.

The audit runs on deterministic rules. The same invoice produces the same findings today and in a year. No part of the audit core uses a language model.

A finding is our arithmetic on your invoice. It is not legal advice, not accounting advice, and not a determination that your provider owes you money. Your contract with your provider governs that, and we are not a party to it.

We do not contact your provider. The dispute letter goes to you, and you decide whether to send it. We cannot promise that any provider will accept a finding or pay a credit.

Dispute support is an optional add-on to a subscription. When your provider answers a dispute or asks about specific orders, you forward us their reply. We check it against your invoices, your order data, your agreement and your rate card, and within two business days of receiving it send you a reply to your provider. We do not contact your provider: the reply goes to you, and you decide whether to send it. It is not legal advice, and we cannot promise how your provider will respond.

It is billed monthly in advance at the fixed price for your monthly order volume shown in the pricing section, never as a percentage of what you recover. It needs an active subscription and ends with it. Cancel it at any time by email, as with a subscription; the current month runs to its end.

You sign in with your email and a password; the first sign-in and password resets use a one time link sent to your email. You are responsible for your password and for keeping access to that mailbox. Keep your rate card current: a stale rate card produces findings that will not survive a dispute.

If you connect a provider account, use a read only token. What we store, for how long, and what we discard on the way in is set out in our privacy policy.

Subscriptions are billed monthly or annually in advance. Prices are shown on the pricing section. A subscription includes every check, and we never take a percentage of what you recover. A single audit paid for in the 30 days before you subscribe counts toward your first subscription payment, as set out in our refund policy.

Payments are processed by Paddle.com Market Ltd, which acts as merchant of record and as the seller for tax purposes. Your receipt and your card statement will show Paddle. Their buyer terms apply to the transaction itself.

Cancel at any time by emailing support@wareaudit.com, and we will do it the same working day. Cancellation stops the next renewal; the current period runs to its end. When the subscription ends, the account closes, and 30 days later its data is deleted as our privacy policy describes. Refunds are covered by our refund policy, which gives you 60 days.

Upload only invoices your business is entitled to hold. Do not use the service to attack, overload or reverse engineer it, and do not resell the output as your own audit product without a written agreement with us.

We may suspend an account that breaks these rules or that is used to process data obtained unlawfully. Where we can, we will tell you first and give you a chance to fix it.

We work to keep the service running but do not guarantee uninterrupted availability. Reports you have already downloaded keep working: each one is a self contained file that opens offline and does not call our servers.

To the extent the law allows, our total liability for any claim is limited to what you paid us in the twelve months before the claim. We are not liable for lost profits, lost credits, or the outcome of a dispute with your provider.

If we change these terms materially we will email account holders before the change takes effect. Continuing to use the service after that date means you accept the new version.

These terms are governed by the laws of Uzbekistan. Nothing here removes rights you have as a consumer under the law of your own country where those rights apply.